Courses & Training:

Systemic Constellation Training

Leader Effectiveness Training (LET): The Authentic Communicator

Leaders know that it takes more than technical ability and business savvy to be successful in today’s business
environment. The ability to communicate and deal with conflicts effectively is equally, if not more important.
While some have more talent than others in this area, it is clear that in today’s world, a certain level of
competence in communication is absolutely essential.

The Authentic Communicator is an intensive, skills-based training that develops interpersonal

communication and conflict resolution competencies in managers and supervisors. Through L.E.T.,
your organisation’s leaders learn, practice, and understand when and how to apply a powerful set
of tools that measurably influence their workers’ behaviours, habits and beliefs. The result is a
more productive, efficient and fulfilling workplace.

Specifically, the four basic relationship skills you will learn are:
1. The ability to determine who owns the problem in any interaction - so that the optimum
communication tool can be chosen each and every time.
2. The ability to listen with understanding and acceptance when others are troubled - ensuring
that problems get handled on the spot and productive work can take place.
3. The ability to express feelings and concerns clearly and honestly – and therefore avoid the
blame game.
4. The ability to resolve conflicts - in such a way that no-one loses.

Who is the program for:

Company or organizations managers and supervisors. Small business owners. Anyone wanting to relate to a number of levels of organizations effectively.

How you will benefit:

With these skills, you will be better able to manage the following everyday communication
dilemmas:
• Quickly and effectively building trust and cooperation - without giving up authority and
becoming weak
• Comfortably and directly asking for what you want - without creating intimidation and conflict
• Confronting sub-performance in a way that gets you the change you want – yet keeps the
relationship intact.

How your company will benefit:

Reduced stress - because problems and conflicts are faced and solved, instead of being ignored,
avoided or badly handled;
• Higher creativity, better decisions, more flexibility and resilience, because people work in
teams more effectively;
• Less time spent overcoming resistance, refereeing squabbles and overseeing people, freeing up
time for thinking, planning and truly leading.

Fundamental skills to enhance your personal and professional effectiveness

The workshop is available in six modules that progressively develop communications competencies.

Module 1
Participants wll learn how:

To apply the behaviour window model, and thereby determine for any interaction (a) who owns the problem and (b) which communication skills are required. (Those skills described later.)
To be able to make the distinction between observed behaviour of others, and personal judgements of others based on observed behaviour.
To recognise that for each observer, some behaviours of others are acceptable, and some are unacceptable.

Module 2
Participants wll learn how:

To be able to recognise the critical moments when skilled listening will build trust and facilitate the development of another.
To be able to avoid the 12 typical responses that cause most helping attempts to fail.
To be able to quickly establish rapport with another person by creating unconscious sameness.
To understand and apply a simple six-step problem-solving process.
To become functional in the powerful skill of Active Listening, and to understand the role of self awareness in delivering this skill.

Module 3
Participants wll learn how:

To learn to recognise, and avoid, the usual counterproductive ways of confronting others unacceptable behaviours.
To understand how anger sometimes covers up more basic feelings.
To become functional in the use of I-Messages to effectively assert with others, even when an I-Message causes upset in the other.
To learn the natural limits of the assertive I-Message.

Module 4
Participants wll learn how:

To apply the continuum of tension model to current and past work relationships to understand how tension may grow when not addressed.
To understand the price we pay for resolving conflict either by autocratic or permissive means.
To effectively demonstrate the use of the six-step conflict resolution model to resolve a conflict of needs.

Module 5
Participants wll learn how:

To understand the special nature of the conflicts called Values Collisions.
To learn a variety of effective strategies for the influencing, changing or accepting anothers differing values.

Module 6
Participants wll learn how:

To learn and demonstrate appreciative and preventative I-Messages for use in the No Problem zone.
To participate in exercises that enable each participant to integrate key communication concepts from the program as deeply held beliefs, decisions, actions.
In doing this, each participant helps turn personal insight into repetitive behavioural patterns.

Throughout the intensive program, leaders participate in skill-building through lively presentations, role plays, one-on-one coaching, small group discussions and workbook exercises.

DETAILS
Australia wide: Available on request. In House Training Available, price on enquiry.

Cost: $1500 GST incl per person includes workbook, certificate, lunch and morning and afternoon teas

ACCREDITATION

The Authentic Communicator is licensed to Paul Donovan Consulting Pty Ltd from Gordon Training International (USA) where the course is titled L.E.T. (Leader Effectiveness Training). Unlike other training programs, L.E.T. is based on pioneering research by Dr. Thomas Gordon, the founder of GTI, and two time Nobel Prize nominee.

TRAINER Paul O'Donovan BSc., M.App.Sc. Gordon Training Accredited Instructor and Instructor trainer

Paul’s vision is to assist business and communities to engage in better quality dialogue, which, in turn, delivers better results.

As an organisational consultant, Paul has:

Facilitated approximately 60 separate full-day sessions in team-building for senior and middle management groups throughout Australia. In each session the results include both insight and practical strategies for more effective teamwork.
Working with 25 of their top engineers, Paul facilitated the development of the 10 year technological strategy for one of Australia’s premier high-tech corporations.
Facilitated the development of organisational strategy for several organisations including Weight Watchers Australia, Nestle Purina Petcare,
Cochlear Limited, WorkCover Australia and Ella Bache. Each strategy included vision, mission, goals, critical success factors, obstacles and measurable objectives.
Personally trained several hundred business professionals in interpersonal communication, facilitation, dialogue and conflict resolution skills.

Paul has been engaged by companies including Nestle Australia, Nestle Purina Petcare, Cochlear Limited, Weight Watchers Australia, Commonwealth Bank of Australia, National Australia Bank, Yahoo!, Sanofi-Aventis Pharmaceuticals, GlaxoSmithKline, IMS Health Australia, University of Technology (Sydney), WorkCover Australia and a variety of non-profit agencies, including The Clown Doctors.

His qualifications and accreditations include:

Certified DISC Practitioner 1998
Accredited in Situational Leadership II (Ken Blanchard) 1998
Accredited Myers Briggs Practitioner 1999
Accredited in Seven Habits of Highly Effective People (Stephen Covey) 1999
‘Trainer as Educator’ (Colin James) 1999; ‘Trainer as Facilitator’ (Colin James) 1999
Accredited Trainer in Leadership Effectiveness Training (Dr. Thomas Gordon) 1999
Process Oriented Group Facilitation (Max Schupbach PhD.) 2000, 2001, 2002
NLP Practitioner (Phillipa Bond) 2000
Accredited Deliverer of Team Management Index Systems 2001
NLP Master Practitioner (Michael Hall) 2002
Accredited Deliverer of ‘The Effective Facilitator’ (Michael Wilkinson) 2004
Master Trainer in Leadership Effectiveness Training (Dr. Thomas Gordon) 2004

He is currently completing his Doctorate from the University of Technology Sydney, with a focus on Group Dialogue.

LET-ebrochure2011 Corporate.pdf Click here to download e-Brochure.

BOOKINGS AND ENQUIRIES

info@awakening.com.au

RECOMMENDED TEXT

Leadership Effectiveness Training By Dr Thomas Gordon